Guarantee and Peppertown offer a full replacement warranty on all products with a manufacturing fault. Simply advise us of the fault within 7 days of purchase, return it to us, and Peppertown will replace the product free of charge. When you post the product back Peppertown will pay for the return postage (if the product has a manufacturing fault) as long as the postage receipt is included with the returned goods.

Please note that if you do not get approval for the return we will not warranty the goods or pay the postage.

Please choose carefully as we do not refund if you change your mind.

All warranties are considered null and void should there be evidence of equipment misuse or when it is clear that our strict installation, maintenance and safety instructions are not followed properly. See safety and maintenance below for further information.

Our liability is strictly limited to the cost of replacement or repair of the components warranted.

Installation instructions can be included on request. We reserve the right to alter specifications, designs and installation instructions when necessary.

This warranty supersedes all other warranty so given by any persons stated or implied. We do not authorize any person or company to make, change or imply our conditions of warranty described herein, nor do we accept any liability for such statements made or implied.

For further information on refunds and warranties please click here.


Safety Advice

  1. Children MUST be supervised by an adult at all times during play.
  2. Do not swing empty seat or other equipment in a reckless manner.
  3. Do no get off the equipment while it is still moving.
  4. Only one child (no more than 45kg weight) per swing seat allowed at a time.
  5. Children must be dressed appropriately for play.
  6. Avoid wearing loose fitting clothing or those with stringy bits that may be entangled into the equipment.
  7. Do no hang or climb on the frame of swing sets as this is highly dangerous.



  1. Check all rope and rope splicing to ensure that rope has not deteriorated. Ensure that the fibres of the rope are in tact and that there are no areas of wear that may need to be replaced.
  2. Check all fasteners twice a month and tighten as required.
  3. All plastic swing seats and other accessories should be removed and kept indoors when not used for long periods
  4. All movable parts must be checked monthly for wear and tear. Lubricate or replace when necessary.
  5. At the beginning of each new play season, check equipment for any undesired sharp edges and replace if necessary. Then check again for same, twice monthly.
  6. Check swing seats and chains monthly for deterioration or rust. Replace if unsafe.
  7. Check logs and timber constantly for cracks or splinters. Sand away splinters or fill cracks with silicon before play.
  8. If maintenance programs are not carried out as advised, all warranties become null and void.